Zendesk Email Notification Security
What security measures are available for Zendesk outgoing email notifications?
While Zendesk outgoing email notifications are not encrypted, Zendesk Support provides opportunistic support for Transport Layer Security (TLS) to secure email exchanges. When TLS is not in use, ESMTP is used instead.
To further enhance security, you can digitally sign your outgoing emails with DKIM or DMARC to prevent spoofing and verify the legitimacy of your emails. This is especially important when setting up an external email domain as a support address. For more details, visit theZendesk support page.
More related questions
How can I personalize the sender information in Zendesk outgoing email notifications?
You can personalize the sender information in your Zendesk outgoing email notifications to create a more personalized experience for your customers. By default, personalized email replies are enabled, which means the agent's name appears as the…
How do I customize the design of my Zendesk email templates?
Customizing the design of your Zendesk email templates allows you to align them with your brand's look and feel. You can modify the HTML and plain text templates to include elements like a header graphic and change colors to match your branding….
Can I change the wording of automated email notifications in Zendesk?
Yes, you can change the wording of automated email notifications in Zendesk. This can be done by editing the messages generated by triggers, automations, and macros. You can either edit the existing versions or clone them and then make your…
How can I support multiple languages in Zendesk outgoing email notifications?
Supporting multiple languages in your Zendesk outgoing email notifications is possible using Dynamic Content or Liquid markup. This feature is available in the Professional and Enterprise versions of Zendesk Support. You can create translated…
How can I notify external targets with Zendesk outgoing email notifications?
You can notify external targets using webhooks in Zendesk. This feature allows you to send notifications to people and systems outside of your Zendesk Support account. Webhooks can be used to invoke behavior in other systems, such as Salesforce or…
How can I create tickets from an email inbox using Zendesk's Mail API?
Zendesk's Mail API allows agents to create and update tickets directly from an email inbox using text commands. For example, agents can set a ticket as solved by adding the command #status solved in their email reply. This feature provides a…
Can I create tickets for customers without notifying them in Zendesk?
Yes, you can create tickets for customers without notifying them by creating private tickets in Zendesk. This is done by adding a private comment instead of a public one when creating a new ticket. Customers will not receive email notifications for…
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