Change Help Center Design by User Language
How can I change my help center design based on the user's language?
You can customize your help center design to change based on the user's language by using dynamic content. This feature allows you to create translations and reference them in your help center templates using placeholders. For example, you can have different footers for French and English-speaking customers by creating a dynamic content item with language-specific HTML code.
To set this up, you need to be a Zendesk Support administrator. Start by creating a dynamic content item in the Admin Center under Workspaces > Agent tools > Dynamic Content. Add the HTML code for each language variant and save your changes. Then, modify your help center theme by inserting the dynamic content item using the syntax{{dc 'item_name'}}in the appropriate template. For more details, check theoriginal article.
More related questions
What is dynamic content in Zendesk and how is it used?
Dynamic content in Zendesk allows you to create content that changes based on the user's language. It's particularly useful for supporting multiple languages in your help center. You can use dynamic content to create translations and reference them…
Can I use HTML in dynamic content for my help center?
Yes, HTML is supported in dynamic content for your help center, allowing you to customize the design based on the user's language. This means you can include HTML code in your dynamic content items to change elements like footers or logos depending…
How do I create a new dynamic content item in Zendesk?
Creating a new dynamic content item in Zendesk is straightforward. First, ensure you are a Zendesk Support administrator. Navigate to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Dynamic Content. Click 'Add Item'…
How can I modify my help center theme to use dynamic content?
To modify your help center theme to use dynamic content, start by accessing the Guide section in Zendesk. Click the Customize design icon in the sidebar, select the theme you want to edit, and open it. From the options menu, choose 'Edit Code'. For…
What should I do if I can't find the 'Add Variant' option in dynamic content?
If you can't find the 'Add Variant' option when creating dynamic content, it might be because you haven't added other languages in your Zendesk Support settings. The 'Add Variant' button is used to add translations for different languages, and it…
Can I use dynamic content to display different social media icons based on language?
Yes, you can use dynamic content to display different social media icons in your help center based on the user's language. By creating a dynamic content item with a specific language variant, you can include the HTML code for the social media icon…
How does Zendesk determine the language displayed in the help center?
Zendesk determines the language displayed in the help center based on the user's browser language settings. If the browser's language matches one of the languages available in your Guide, that language will be displayed. If the browser language is…
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