Creating Dynamic Content Items in Zendesk
How do I create a new dynamic content item in Zendesk?
Creating a new dynamic content item in Zendesk is straightforward. First, ensure you are a Zendesk Support administrator. Navigate to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Dynamic Content. Click 'Add Item' to start creating your dynamic content.
Choose a name for your item, select a default language, and paste the HTML code for that language in the content box. Save your item, and then add language variants by clicking 'Add Variant' and repeating the process for each language. This setup allows you to dynamically change your help center design based on the user's language.
More related questions
How can I change my help center design based on the user's language?
You can customize your help center design to change based on the user's language by using dynamic content. This feature allows you to create translations and reference them in your help center templates using placeholders. For example, you can have…
What is dynamic content in Zendesk and how is it used?
Dynamic content in Zendesk allows you to create content that changes based on the user's language. It's particularly useful for supporting multiple languages in your help center. You can use dynamic content to create translations and reference them…
Can I use HTML in dynamic content for my help center?
Yes, HTML is supported in dynamic content for your help center, allowing you to customize the design based on the user's language. This means you can include HTML code in your dynamic content items to change elements like footers or logos depending…
How can I modify my help center theme to use dynamic content?
To modify your help center theme to use dynamic content, start by accessing the Guide section in Zendesk. Click the Customize design icon in the sidebar, select the theme you want to edit, and open it. From the options menu, choose 'Edit Code'. For…
What should I do if I can't find the 'Add Variant' option in dynamic content?
If you can't find the 'Add Variant' option when creating dynamic content, it might be because you haven't added other languages in your Zendesk Support settings. The 'Add Variant' button is used to add translations for different languages, and it…
Can I use dynamic content to display different social media icons based on language?
Yes, you can use dynamic content to display different social media icons in your help center based on the user's language. By creating a dynamic content item with a specific language variant, you can include the HTML code for the social media icon…
How does Zendesk determine the language displayed in the help center?
Zendesk determines the language displayed in the help center based on the user's browser language settings. If the browser's language matches one of the languages available in your Guide, that language will be displayed. If the browser language is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
