Categorizing Chat Requesters by Chat Count in Zendesk
How do I categorize chat requesters by the number of chats in Zendesk?
In Zendesk, you can categorize chat requesters by the number of chats using calculated attributes in Explore. This helps in organizing requesters into specific brackets.
Create a standard calculated attribute with a formula that assigns requesters to categories based on chat count. You can customize the formula to fit your needs, such as grouping requesters into '1 Chat', '2 Chats', and so on. This categorization provides insights into requester engagement levels.
More related questions
How can I report on chat requesters by chats received in Zendesk?
You can create a report in Zendesk Explore to organize chat requesters into brackets based on the number of chats they've initiated. This helps you understand the interaction level of chat requesters within a specific timeframe. To build this…
What skill level is required to create a chat requester report in Zendesk?
Creating a chat requester report in Zendesk requires an advanced skill level. The process involves using Zendesk Explore to build and enhance reports. You'll need to be comfortable with using calculated metrics and attributes within Zendesk…
What permissions are needed to build a chat requester report in Zendesk?
To build a chat requester report in Zendesk, you need Editor or Admin permissions in Zendesk Explore. These permissions allow you to access and manipulate the necessary data. Ensure you have access to Zendesk Explore Professional or Enterprise, as…
How can I enhance my chat requester report in Zendesk?
Enhancing your chat requester report in Zendesk involves adding more attributes to compare and slice the data further. This can provide deeper insights into your chat interactions. Consider including attributes like 'Ticket group' to see which…
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