To build a chat requester report in Zendesk, you need Editor or Admin permissions in Zendesk Explore. These permissions allow you to access and manipulate the necessary data.
Ensure you have access to Zendesk Explore Professional or Enterprise, as well as the relevant chat data in Zendesk Chat. This setup is crucial for creating and customizing your reports effectively.
You can create a report in Zendesk Explore to organize chat requesters into brackets based on the number of chats they've initiated. This helps you understand the interaction level of chat requesters within a specific timeframe. To build this…
Creating a chat requester report in Zendesk requires an advanced skill level. The process involves using Zendesk Explore to build and enhance reports. You'll need to be comfortable with using calculated metrics and attributes within Zendesk…
In Zendesk, you can categorize chat requesters by the number of chats using calculated attributes in Explore. This helps in organizing requesters into specific brackets. Create a standard calculated attribute with a formula that assigns requesters…
Enhancing your chat requester report in Zendesk involves adding more attributes to compare and slice the data further. This can provide deeper insights into your chat interactions. Consider including attributes like 'Ticket group' to see which…