Canceling Individual Products in Zendesk Subscription
How can I cancel individual products from my Zendesk subscription?
To cancel individual products from your Zendesk subscription, you need to be the account owner with a self-service account. Start by navigating to the Admin Center, then click on Account in the sidebar and select Billing > Subscription. From there, you can manage your subscription by clicking on Manage, and then Remove products or cancel account at the bottom of the page. For legacy accounts, you can directly click on Cancellations at the bottom of the Subscription page. Select the products you wish to cancel, and confirm your cancellation. Note that the cancellation will take effect at the end of your current billing cycle. For more details, check theoriginal Zendesk help article.
More related questions
What should I do if I want to cancel my entire Zendesk account?
If you want to cancel your entire Zendesk account, you must be the account owner. Navigate to the Admin Center, click on Account in the sidebar, and select Billing > Subscription. Start the cancellation process by clicking Manage, then Remove…
Can I restore a product to my Zendesk subscription after canceling it?
Yes, you can restore a product to your Zendesk subscription if you change your mind before the current billing cycle ends. To do this, you need to contact your Zendesk Sales Representative or Zendesk Customer Support for assistance. They will guide…
What happens if I cancel a Zendesk product mid-billing cycle?
When you cancel a Zendesk product, the cancellation is not immediate. The product will remain active until the end of your current billing cycle. This means you can continue using the product until the billing cycle concludes, at which point the…
What are the dependencies when canceling Zendesk products?
When canceling Zendesk products, there are several dependencies to consider. For self-service customers, some may need to contact Zendesk Customer Support to cancel products. In Zendesk Suite accounts, individual products cannot be canceled, but…
How do I notify Zendesk of my intent to cancel my account?
To notify Zendesk of your intent to cancel your account, you must do so at least 30 days before the end of your subscription term, as per the Main Services Agreement. For self-service customers, this notice is automatically given when you cancel…
Can I pause my Zendesk subscription instead of canceling it?
Currently, Zendesk does not offer an option to pause subscriptions. If you cancel your account, your data will eventually be deleted after a certain period. It's best to discuss your options with your account manager if you are considering pausing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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