If you want to cancel your entire Zendesk account, you must be the account owner. Navigate to the Admin Center, click on Account in the sidebar, and select Billing > Subscription. Start the cancellation process by clicking Manage, then Remove products or cancel account at the bottom of the page. For legacy accounts, click Cancellations at the bottom of the Subscription page. Confirm the cancellation when prompted. Remember, your account will remain active until the end of your billing cycle, after which it will be canceled, and your data will be deleted according to the Service Data Deletion Policy.
To cancel individual products from your Zendesk subscription, you need to be the account owner with a self-service account. Start by navigating to the Admin Center, then click on Account in the sidebar and select Billing > Subscription. From there,…
Yes, you can restore a product to your Zendesk subscription if you change your mind before the current billing cycle ends. To do this, you need to contact your Zendesk Sales Representative or Zendesk Customer Support for assistance. They will guide…
When you cancel a Zendesk product, the cancellation is not immediate. The product will remain active until the end of your current billing cycle. This means you can continue using the product until the billing cycle concludes, at which point the…
When canceling Zendesk products, there are several dependencies to consider. For self-service customers, some may need to contact Zendesk Customer Support to cancel products. In Zendesk Suite accounts, individual products cannot be canceled, but…
To notify Zendesk of your intent to cancel your account, you must do so at least 30 days before the end of your subscription term, as per the Main Services Agreement. For self-service customers, this notice is automatically given when you cancel…
Currently, Zendesk does not offer an option to pause subscriptions. If you cancel your account, your data will eventually be deleted after a certain period. It's best to discuss your options with your account manager if you are considering pausing…