Can triggers automatically CC end users in Zendesk?
Can triggers automatically CC end users in Zendesk?
Triggers in Zendesk cannot be used to automatically CC end users on a ticket. Instead, they are designed to automatically copy agents. However, there are alternative methods to achieve similar functionality.
One option is to set up Shared Organizations, which allows all users within an organization to view and comment on their organization’s tickets. Another method is to create a webhook that notifies your external end user when your trigger conditions are met. For more details, you can refer to the article onSetting up a shared organization for end-users.
More related questions
How can I notify end users using webhooks in Zendesk?
To notify end users using webhooks in Zendesk, you can set up a webhook that triggers when specific conditions are met. This involves creating a webhook in the Zendesk admin panel and configuring it to send notifications to the desired end users….
What is a workaround for adding end users as CCs in Zendesk?
While Zendesk does not natively support adding end users as CCs through triggers, there is a workaround using HTTP targets or webhooks. This involves setting up an HTTP target or webhook and configuring a trigger to notify this target with specific…
How can I set up a shared organization for end users in Zendesk?
Setting up a shared organization in Zendesk allows all users within an organization to view and comment on their organization’s tickets. This can be a useful alternative to automatically CCing end users on tickets. To set up a shared organization,…
Why might a webhook not update CCs in Zendesk?
If a webhook is not updating CCs in Zendesk, it could be due to several reasons, such as incorrect endpoint configuration or issues with the JSON payload. It's important to ensure that the webhook endpoint is correctly set up and that the JSON data…
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