How to notify end users using webhooks in Zendesk
How can I notify end users using webhooks in Zendesk?
To notify end users using webhooks in Zendesk, you can set up a webhook that triggers when specific conditions are met. This involves creating a webhook in the Zendesk admin panel and configuring it to send notifications to the desired end users.
You can set the webhook endpoint to your desired URL and use a trigger to notify the webhook. This method allows you to send custom notifications to end users, even though direct CC functionality is not available for end users through triggers. For more information, you can explore the article onCreating webhooks to interact with third-party systems.
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