Yes, Zendesk's advanced data privacy and protection package includes a feature called advanced data retention policies, which allows for bulk deletion of tickets based on request type or tag.
For more details on this feature, visit the originalZendesk article.
The Zendesk Community Event on July 16 focused on the latest enhancements to Zendesk's trusted and flexible platform. The event featured discussions on customization, analytics, and security, with tools like Custom Objects, Dashboard Builder, and…
Currently, there is no way to undo a redaction in Zendesk. Once something is redacted, it cannot be reversed. However, Zendesk values user feedback and may consider this feature for future updates. For more details on redaction and other features,…
Zendesk offers HIPAA compliance for Support and Suite plans at the Professional level and higher, which include a signed HIPAA BAA. Zendesk provides documentation to help maintain HIPAA compliance, although not all products are covered. For more…
Scoped API tokens are not currently available in Zendesk, but there are discussions and a long-term roadmap to address this feature. However, no solution has been finalized yet. For updates on this and other features, refer to the original [Zendesk…
Currently, you cannot redact closed tickets in Zendesk, but this feature is on the roadmap. Zendesk is working on offering more actions for closed tickets, with redaction being a priority for upcoming quarters. Stay updated on this feature by…
Simplified access logs in Zendesk are part of the Advanced Data Privacy and Protection add-on, which is available only to Enterprise plans. For more information on access logs and other features, refer to the original [Zendesk…
Private groups in Zendesk are only available on Enterprise plans for both Suite and legacy Support. For more details on plan-specific features, check out the original [Zendesk…
During the transition period, it is not possible to clone classic dashboards in Zendesk. However, you can still edit existing dashboards built with the classic builder. For more information on dashboard features, visit the original [Zendesk…
Custom Objects are not yet reportable in Zendesk, but this is a frequently requested feature and is on the roadmap for future development. Stay updated on this feature by checking the original [Zendesk…