Zendesk Community Event July 16 Highlights
What was covered in the Zendesk Community Event on July 16?
The Zendesk Community Event on July 16 focused on the latest enhancements to Zendesk's trusted and flexible platform. The event featured discussions on customization, analytics, and security, with tools like Custom Objects, Dashboard Builder, and Redaction Suggestions being highlighted. Attendees gained insights into improving customer support, utilizing advanced analytics, and ensuring data security. The event also included in-depth demos and an interactive live Q&A session.
For those who missed it, the full recording and additional resources are available in the originalZendesk article.
More related questions
Can you undo a redaction in Zendesk?
Currently, there is no way to undo a redaction in Zendesk. Once something is redacted, it cannot be reversed. However, Zendesk values user feedback and may consider this feature for future updates. For more details on redaction and other features,…
How does Zendesk handle HIPAA compliance?
Zendesk offers HIPAA compliance for Support and Suite plans at the Professional level and higher, which include a signed HIPAA BAA. Zendesk provides documentation to help maintain HIPAA compliance, although not all products are covered. For more…
Are scoped API tokens available in Zendesk?
Scoped API tokens are not currently available in Zendesk, but there are discussions and a long-term roadmap to address this feature. However, no solution has been finalized yet. For updates on this and other features, refer to the original [Zendesk…
Can you bulk delete tickets in Zendesk?
Yes, Zendesk's advanced data privacy and protection package includes a feature called advanced data retention policies, which allows for bulk deletion of tickets based on request type or tag. For more details on this feature, visit the original…
Is it possible to redact closed tickets in Zendesk?
Currently, you cannot redact closed tickets in Zendesk, but this feature is on the roadmap. Zendesk is working on offering more actions for closed tickets, with redaction being a priority for upcoming quarters. Stay updated on this feature by…
Who can access simplified access logs in Zendesk?
Simplified access logs in Zendesk are part of the Advanced Data Privacy and Protection add-on, which is available only to Enterprise plans. For more information on access logs and other features, refer to the original [Zendesk…
Are private groups available on all Zendesk plans?
Private groups in Zendesk are only available on Enterprise plans for both Suite and legacy Support. For more details on plan-specific features, check out the original [Zendesk…
Can you clone classic dashboards in Zendesk?
During the transition period, it is not possible to clone classic dashboards in Zendesk. However, you can still edit existing dashboards built with the classic builder. For more information on dashboard features, visit the original [Zendesk…
Are Custom Objects reportable in Zendesk?
Custom Objects are not yet reportable in Zendesk, but this is a frequently requested feature and is on the roadmap for future development. Stay updated on this feature by checking the original [Zendesk…
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