Building Customer Lists for Mobile Users in Zendesk
What are the steps to build customer lists for mobile-savvy customers in Zendesk?
Building customer lists for mobile-savvy customers in Zendesk involves creating user fields that capture mobile usage information. This helps in optimizing the mobile experience for your customers.
Start by setting up user fields like 'Mobile phone', 'Tablet', and 'iOS version'. Use these fields to create lists that group customers by their mobile device preferences. This allows you to take proactive actions, such as sending updates or surveys to specific device users. This approach ensures you are catering to the needs of your mobile-centric customer base.
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