Best Practices for Managing Chat Access on Your Website
What are the best practices for managing chat access on my website?
Managing chat access is crucial to keeping your chat volume at a manageable level. One effective strategy is to limit chat access to specific customer groups, such as VIP customers, by placing the chat widget behind a gated page. This not only reduces the number of chats but also incentivizes customers to upgrade to VIP status.
While gating chat access can be beneficial initially, it's important to consider the potential sales opportunities you might miss by restricting chat to a small group. Chat is a powerful tool for qualifying leads and closing deals, so consider a trial deployment for different customer groups to find the right balance.
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