Factors Influencing Chat Volume on Your Website
What factors influence the volume of chats on my website?
Several factors can influence the volume of chats on your website, including the location of the chat widget, who has access to it, the timing of its availability, and whether the chat is reactive or proactive. Each of these elements can be adjusted to align with your business goals and manage chat volume effectively.
For instance, placing the chat widget on high-traffic pages like the checkout can increase chat volume, while limiting access to certain customer groups can help keep it manageable. Similarly, offering chat during peak hours or using proactive chat can also impact the number of chats you receive. It's important to monitor these factors and adjust your strategy as needed to ensure a positive customer experience.
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What are the best practices for managing chat access on my website?
Managing chat access is crucial to keeping your chat volume at a manageable level. One effective strategy is to limit chat access to specific customer groups, such as VIP customers, by placing the chat widget behind a gated page. This not only…
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What is the difference between reactive and proactive chat interactions?
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