Best Practices for Email Redirection to Zendesk
What are the best practices for redirecting emails to Zendesk?
When redirecting emails to Zendesk, it's best to send them to your default support address for the account or brand. This helps ensure that emails are processed correctly and reduces the risk of duplicates or mail loops.
Make sure the service you use can actively check your Gmail support address and send emails on behalf of that address. This setup will help maintain the integrity of the original sender's information.
More related questions
How can I recover missed emails if the Gmail connector is disabled?
To recover missed emails after your Gmail connector is disabled, you need to re-authorize it first. Once reconnected, you can select the option to 'Create tickets from last 50 emails' to search your inbox for any emails that were not imported. If…
What should I do if I have more than 50 missed emails in Zendesk?
If you have more than 50 missed emails, manually forwarding them to Zendesk will result in suspension to avoid mail loops. Instead, you can manually copy and paste the content and requester into a new ticket or recover them from the Suspended…
How can I redirect emails to Zendesk if Gmail doesn't support it?
Gmail doesn't support email redirection, but you can use other apps to achieve the same result. Mac Mail, AirMail for Macs, and Microsoft Outlook are some options that allow you to redirect emails, keeping the original sender's information intact….
How can I manually recover suspended emails in Zendesk?
To manually recover suspended emails in Zendesk, you can forward the emails to Zendesk and then access them from the Suspended tickets view. Each ticket must be manually recovered, and you need to change the requester on each email to ensure proper…
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