Benefits of Slack Side Conversations in Zendesk
What are the benefits of using Slack for side conversations in Zendesk Support?
Using Slack for side conversations in Zendesk Support allows agents to initiate and participate in Slack threads directly from a ticket. This integration consolidates all interactions within Support, reducing the need to switch between multiple collaboration tools. It streamlines communication and ensures that all relevant discussions are easily accessible within the ticket context.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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