Understanding Zendesk's Admin Center
What is the Admin Center in Zendesk?
The Admin Center in Zendesk is a centralized hub for managing global settings across various Zendesk products. It allows you to handle account ownership, subscriptions, security settings, and custom objects all in one place. This makes it easier to manage your Zendesk environment efficiently and ensures that all cross-product settings are consistent and up-to-date.
More related questions
What new features does Zendesk Sunshine offer?
Zendesk Sunshine has introduced Sunshine Select, which expands on Sunshine Enterprise by offering 100 million object records and 100 million relationship records. This feature is included with Support Elite and can be added to Support Enterprise,…
How do contextual workspaces in Zendesk Support enhance ticket management?
Contextual workspaces in Zendesk Support allow you to create customized ticket interfaces tailored to specific tasks. These workspaces are configured based on ticket conditions and can dynamically show or hide relevant forms, macros, and apps. This…
What are the benefits of using Slack for side conversations in Zendesk Support?
Using Slack for side conversations in Zendesk Support allows agents to initiate and participate in Slack threads directly from a ticket. This integration consolidates all interactions within Support, reducing the need to switch between multiple…
How do flexible hierarchies improve the Zendesk Guide experience?
Flexible hierarchies in Zendesk Guide allow you to create subsections within your Help Center knowledge base, up to six levels deep. This feature makes it easier for customers to navigate and find the information they need, enhancing the overall…
What is the Answer Bot for Web Widget in Zendesk Guide?
The Answer Bot for Web Widget in Zendesk Guide provides users with a conversational interface to solve their requests or escalate issues to an agent. It offers 24/7 support, helping to reduce repetitive one-touch requests from live channels and…
What improvements have been made to Zendesk Chat's mobile experience?
Zendesk Chat's mobile experience now includes the ability to view and manage past chats directly on your mobile device. This enhancement allows for greater flexibility and convenience, enabling users to access chat history and continue…
How does the new conference calling feature in Zendesk Talk work?
The new conference calling feature in Zendesk Talk allows agents to bring a third-party into an ongoing phone call with a customer. This capability enables agents to consult with a third-party and decide whether to transfer the call or add them to…
What are the new dashboard improvements in Zendesk Explore?
Zendesk Explore has introduced several dashboard improvements, including a new color scheme, additional attributes, and filters for data analysis. These updates make it easier to understand customer satisfaction, agent activity, unsolved tickets,…
How does Zendesk Connect integrate with Zendesk Support?
Zendesk Connect now shows messages in the customer context timeline of Zendesk Support. This integration provides agents with a comprehensive view of all interactions, helping them quickly handle incoming queries and understand which proactive…
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