Benefits of a Single Workspace in Zendesk QA
What are the benefits of using a single workspace in Zendesk QA?
A single workspace in Zendesk QA simplifies the review process by using the same criteria for everyone.
If your team is small or operates with a flat hierarchy, a single workspace can be very effective. It allows you to have one overall dashboard where you can segment your team into smaller groups as needed. This setup is ideal for teams that measure everything in the same way, making it straightforward to set up and perform reviews across the same agents. For more details, check out theoriginal article.
More related questions
Why should I consider using multiple workspaces in Zendesk QA?
Multiple workspaces in Zendesk QA offer flexibility by allowing different rating criteria for different users. This setup is beneficial if you have different help desk instances or departments, such as Support, Sales, or Customer Success. It helps…
How do I decide between one or multiple workspaces in Zendesk QA?
Deciding between one or multiple workspaces in Zendesk QA depends on your team's structure and review needs. If your team is small and operates uniformly, a single workspace might be sufficient. However, if you have multiple departments or complex…
Can I perform different types of reviews using multiple workspaces in Zendesk QA?
Yes, multiple workspaces in Zendesk QA allow for various types of conversation reviews. This flexibility is ideal for teams that need to conduct different types of reviews on the same agents, such as peer reviews, manager reviews, or self-reviews….
What team structures benefit most from multiple workspaces in Zendesk QA?
Complex team structures benefit significantly from multiple workspaces in Zendesk QA. Teams with sub-teams or those categorized by channel, tier, topic, or client type can utilize multiple workspaces to manage their diverse needs effectively. This…
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