Choosing Between One or Multiple Workspaces in Zendesk QA
How do I decide between one or multiple workspaces in Zendesk QA?
Deciding between one or multiple workspaces in Zendesk QA depends on your team's structure and review needs.
If your team is small and operates uniformly, a single workspace might be sufficient. However, if you have multiple departments or complex team structures, multiple workspaces can provide the flexibility needed for different review criteria and processes. Consider your team's size, hierarchy, and the diversity of tasks when making this decision.
More related questions
What are the benefits of using a single workspace in Zendesk QA?
A single workspace in Zendesk QA simplifies the review process by using the same criteria for everyone. If your team is small or operates with a flat hierarchy, a single workspace can be very effective. It allows you to have one overall dashboard…
Why should I consider using multiple workspaces in Zendesk QA?
Multiple workspaces in Zendesk QA offer flexibility by allowing different rating criteria for different users. This setup is beneficial if you have different help desk instances or departments, such as Support, Sales, or Customer Success. It helps…
Can I perform different types of reviews using multiple workspaces in Zendesk QA?
Yes, multiple workspaces in Zendesk QA allow for various types of conversation reviews. This flexibility is ideal for teams that need to conduct different types of reviews on the same agents, such as peer reviews, manager reviews, or self-reviews….
What team structures benefit most from multiple workspaces in Zendesk QA?
Complex team structures benefit significantly from multiple workspaces in Zendesk QA. Teams with sub-teams or those categorized by channel, tier, topic, or client type can utilize multiple workspaces to manage their diverse needs effectively. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
