Automatically Set Ticket Priority for SLA in Zendesk
How can I automatically set ticket priority for SLA targets in Zendesk?
To automatically set ticket priority for SLA targets in Zendesk, you need to create a trigger. This trigger will ensure that the priority field is set, which is essential for SLA targets to be applied.
Start by creating a new trigger and add conditions such as 'Ticket is Created' and 'Priority is -'. Then, under actions, set 'Priority to Normal'. This will apply the same priority to all tickets, allowing the SLA target to be enforced. For more details, check out theoriginal guide.
More related questions
How do I modify a trigger to set ticket priority based on keywords?
You can modify a trigger in Zendesk to set ticket priority based on keywords found in ticket comments. This allows for more customized priority settings. To do this, create a new trigger and add conditions like 'Ticket is Created' and 'Comment Text…
How can I verify if my trigger for setting ticket priority is working correctly?
To verify if your trigger for setting ticket priority is working correctly, you should check the ticket events in Zendesk. This will show all triggers applied to a ticket and any changes in ticket priority. By viewing the ticket events, you can…
Can I set ticket priority based on the support email address in Zendesk?
Yes, you can set ticket priority based on the support email address in Zendesk by creating a trigger that uses the email address as a condition. This involves setting up a trigger where the condition checks for the specific support email address…
What are some alternatives to the Round Robin app for ticket assignment in Zendesk?
If the Round Robin app or Play Mode in Zendesk isn't meeting your needs, consider using triggers or third-party apps for ticket assignment. You can create a trigger with an Assignee or Group action to assign tickets that haven't been assigned by…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
