Set Ticket Priority by Email in Zendesk
Can I set ticket priority based on the support email address in Zendesk?
Yes, you can set ticket priority based on the support email address in Zendesk by creating a trigger that uses the email address as a condition.
This involves setting up a trigger where the condition checks for the specific support email address and then sets the priority accordingly. This method allows you to prioritize tickets based on the source of the request, ensuring that important emails are handled with the appropriate urgency.
More related questions
How can I automatically set ticket priority for SLA targets in Zendesk?
To automatically set ticket priority for SLA targets in Zendesk, you need to create a trigger. This trigger will ensure that the priority field is set, which is essential for SLA targets to be applied. Start by creating a new trigger and add…
How do I modify a trigger to set ticket priority based on keywords?
You can modify a trigger in Zendesk to set ticket priority based on keywords found in ticket comments. This allows for more customized priority settings. To do this, create a new trigger and add conditions like 'Ticket is Created' and 'Comment Text…
How can I verify if my trigger for setting ticket priority is working correctly?
To verify if your trigger for setting ticket priority is working correctly, you should check the ticket events in Zendesk. This will show all triggers applied to a ticket and any changes in ticket priority. By viewing the ticket events, you can…
What are some alternatives to the Round Robin app for ticket assignment in Zendesk?
If the Round Robin app or Play Mode in Zendesk isn't meeting your needs, consider using triggers or third-party apps for ticket assignment. You can create a trigger with an Assignee or Group action to assign tickets that haven't been assigned by…
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