Automate Publishing and Syncing in Zendesk
Can I automate the process of publishing and syncing articles in Zendesk?
Yes, you can automate the process of publishing and syncing articles in Zendesk by building a custom application using the Help Center API. This application can periodically update the copies with the latest versions of the source article.
For a practical example, you can refer to Mimeo, a small command-line application available on Github. It provides a starting point for building your own solution, allowing you to modify or extend it as needed. This approach can save time and ensure that your Help Center content is always up-to-date.
More related questions
How can I publish an article in multiple locations in Zendesk Help Center?
You can publish an article in multiple locations in Zendesk Help Center by using the Help Center API. By building a small application, you can publish copies of any article in one or more specified locations within your Help Center or any branded…
What is the process to sync article copies with the source article in Zendesk?
To sync article copies with the source article in Zendesk, you need to use the Help Center API. This involves making a GET request to get the current content of the source article and then a PUT request to update the article copy with this data….
What API endpoints are used for publishing and syncing articles in Zendesk?
To publish and sync articles in Zendesk, you use specific Help Center API endpoints. For publishing, you make a GET request to retrieve the source article's data and a POST request to create a copy. For syncing, you make a GET request to get the…
Is there a tool or example to help build a copy-sync application for Zendesk?
Yes, there is a tool called Mimeo, a small command-line application available on Github, that can help you build a copy-sync application for Zendesk. It provides documentation and source code that you can clone or download to try out or modify as…
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