You can publish an article in multiple locations in Zendesk Help Center by using the Help Center API. By building a small application, you can publish copies of any article in one or more specified locations within your Help Center or any branded Help Center in your Guide Professional plan.
To achieve this, you need to make a GET request to retrieve the source article's data and then a POST request to create a copy using that data. This allows you to have the same article available in different sections or locations, making it easier for users to find the information they need. For more details, check out theoriginal documentation.
To sync article copies with the source article in Zendesk, you need to use the Help Center API. This involves making a GET request to get the current content of the source article and then a PUT request to update the article copy with this data….
Yes, you can automate the process of publishing and syncing articles in Zendesk by building a custom application using the Help Center API. This application can periodically update the copies with the latest versions of the source article. For a…
To publish and sync articles in Zendesk, you use specific Help Center API endpoints. For publishing, you make a GET request to retrieve the source article's data and a POST request to create a copy. For syncing, you make a GET request to get the…
Yes, there is a tool called Mimeo, a small command-line application available on Github, that can help you build a copy-sync application for Zendesk. It provides documentation and source code that you can clone or download to try out or modify as…