Assigning and Reassigning Articles in Zendesk
How do I assign or reassign articles in Zendesk's Team Publishing?
Assigning or reassigning articles in Zendesk's Team Publishing is a straightforward process. When an article is in the 'ready for review' or 'approved for publishing' state, you can assign it to a specific user for further action.
To do this, click on the 'Assign' or 'Reassign' button after selecting the desired status for the article. This helps ensure that the right person is responsible for the next steps in the publishing process. For more detailed instructions, refer to the Zendesk documentation.
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How do I review an article in Zendesk's Team Publishing?
To review an article in Zendesk's Team Publishing, you need to access the article in the 'ready for review' state. You can do this by clicking the link in the email notification or navigating through the Guide's sidebar under 'Manage articles' and…
What are the steps to publish an approved article in Zendesk?
Publishing an approved article in Zendesk is straightforward. First, open the article that is in the 'approved for publishing' state. You can do this by clicking the link in the email notification or navigating through the Guide's sidebar under…
Can I change the workflow state for multiple articles at once in Zendesk?
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What should I do if an article is stuck in the 'Awaiting Review' status?
If an article is stuck in the 'Awaiting Review' status, it might be due to a technical issue or a misconfiguration. First, ensure that the article settings are correct and that there are no pending changes that need to be saved. If the issue…
How can I set up email notifications for article reviews in Zendesk?
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Is it possible to separate 'Approve' and 'Publish' permissions in Zendesk?
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