Resolving 'Awaiting Review' Status Issues in Zendesk
What should I do if an article is stuck in the 'Awaiting Review' status?
If an article is stuck in the 'Awaiting Review' status, it might be due to a technical issue or a misconfiguration. First, ensure that the article settings are correct and that there are no pending changes that need to be saved.
If the issue persists, it could be related to features like Content Blocks or other integrations. In such cases, contacting Zendesk support for assistance might be necessary. They can help investigate the issue further and provide a solution.
More related questions
How do I review an article in Zendesk's Team Publishing?
To review an article in Zendesk's Team Publishing, you need to access the article in the 'ready for review' state. You can do this by clicking the link in the email notification or navigating through the Guide's sidebar under 'Manage articles' and…
What are the steps to publish an approved article in Zendesk?
Publishing an approved article in Zendesk is straightforward. First, open the article that is in the 'approved for publishing' state. You can do this by clicking the link in the email notification or navigating through the Guide's sidebar under…
Can I change the workflow state for multiple articles at once in Zendesk?
Yes, you can change the workflow state for multiple articles at once in Zendesk. This is particularly useful if you have a batch of articles that need to be updated simultaneously. To do this, you would need to use the bulk update feature. This…
How can I set up email notifications for article reviews in Zendesk?
Email notifications for article reviews in Zendesk are typically sent automatically when an article is assigned for review. These notifications help keep the review process on track by alerting the assigned reviewers. To ensure notifications are…
Is it possible to separate 'Approve' and 'Publish' permissions in Zendesk?
Currently, in Zendesk, the 'Approve' and 'Publish' permissions are part of the same set of permissions, and there is no built-in way to separate them. This means that agents who have the permission to approve articles also have the permission to…
How do I assign or reassign articles in Zendesk's Team Publishing?
Assigning or reassigning articles in Zendesk's Team Publishing is a straightforward process. When an article is in the 'ready for review' or 'approved for publishing' state, you can assign it to a specific user for further action. To do this, click…
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