Article Publication Notifications in Zendesk
Do agents receive notifications when their articles are published in Zendesk?
Currently, Zendesk does not support custom notifications for changes in the state of an article. Agents do not receive notifications when their articles are published.
The only time a user receives an email notification is when an article is assigned to them. This means that once an article is submitted for review and subsequently published, the original author will not be notified of its publication status. For more information, you can check theoriginal link.
More related questions
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