Content Changes During Review in Zendesk
What happens if a reviewer changes content during the review process in Zendesk?
If a reviewer changes the content during the review process in Zendesk, the article falls out of review. This can be problematic for teams that require another set of eyes on content before publishing.
Currently, there is no way for the original author to see if their articles are still in review status after changes are made by a reviewer. This limitation can be challenging for teams scaling their content review processes. For more insights, visit theoriginal link.
More related questions
How do I create a work in progress article in Zendesk?
Creating a work in progress article in Zendesk is straightforward. You can start by clicking 'Add' in the top menu bar and selecting 'Article'. Once you've entered your content in the article body, choose a section for the article under the…
How can I submit a work in progress article for review in Zendesk?
Submitting a work in progress article for review in Zendesk is a simple process. Once your article is ready, navigate to 'Manage articles' in the sidebar, select 'Work in progress', and open your article. After completing any final edits, click…
Can I link draft articles to each other in Zendesk?
Linking draft articles to each other in Zendesk is not possible in non-enterprise tiers. Only published articles are available to link to. If you're on an enterprise plan with workflow features enabled, you might have more flexibility. However, for…
Do agents receive notifications when their articles are published in Zendesk?
Currently, Zendesk does not support custom notifications for changes in the state of an article. Agents do not receive notifications when their articles are published. The only time a user receives an email notification is when an article is…
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