Creating a Work in Progress Article in Zendesk
How do I create a work in progress article in Zendesk?
Creating a work in progress article in Zendesk is straightforward. You can start by clicking 'Add' in the top menu bar and selecting 'Article'.
Once you've entered your content in the article body, choose a section for the article under the 'Publish in' section in the right panel, and then click 'Save'. This action saves your article as a work in progress, adding it to the Work in progress list. You can continue to edit the article as needed and preview it using the 'Preview' button in the article footer. Remember, the preview link expires after one hour and can be shared with anyone who has the link. For more details, check out theoriginal link.
More related questions
How can I submit a work in progress article for review in Zendesk?
Submitting a work in progress article for review in Zendesk is a simple process. Once your article is ready, navigate to 'Manage articles' in the sidebar, select 'Work in progress', and open your article. After completing any final edits, click…
Can I link draft articles to each other in Zendesk?
Linking draft articles to each other in Zendesk is not possible in non-enterprise tiers. Only published articles are available to link to. If you're on an enterprise plan with workflow features enabled, you might have more flexibility. However, for…
Do agents receive notifications when their articles are published in Zendesk?
Currently, Zendesk does not support custom notifications for changes in the state of an article. Agents do not receive notifications when their articles are published. The only time a user receives an email notification is when an article is…
What happens if a reviewer changes content during the review process in Zendesk?
If a reviewer changes the content during the review process in Zendesk, the article falls out of review. This can be problematic for teams that require another set of eyes on content before publishing. Currently, there is no way for the original…
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