Analyzing Agent Efficiency in Zendesk Talk
How can I analyze agent efficiency using the Zendesk Talk dashboard?
The Efficiency tab on the Zendesk Talk dashboard is designed to help you analyze your agents' efficiency with Talk calls. You can filter the reports by date, group, Talk number, call direction, call type, and the end-user's organization.
This tab provides insights into how effectively your agents are handling calls, allowing you to identify areas where they excel and where there might be room for improvement.
More related questions
How do I open the Zendesk Talk dashboard?
To open the Zendesk Talk dashboard, you need to access it through Zendesk Support. Simply open the product tray, click on the Explore icon, and then select the Zendesk Talk dashboard from the list of dashboards. This dashboard provides a…
What information is available on the Calls tab of the Zendesk Talk dashboard?
The Calls tab on the Zendesk Talk dashboard provides information about the calls your agents have made and received. You can filter these reports by date, group, Talk number, and the end-user's organization. This tab is essential for understanding…
What details can I find on the Agent activity tab of the Zendesk Talk dashboard?
The Agent activity tab on the Zendesk Talk dashboard offers detailed information about your agents' calls. You can filter these reports by date, group, agent name, Talk number, call direction, call type, and the end-user's organization. This tab is…
How can I assess call quality issues using the Zendesk Talk dashboard?
The Quality tab on the Zendesk Talk dashboard provides information about calls that experienced issues due to poor network or audio quality. You can filter these reports by date, group, agent name, Talk number, call direction, call type, and the…
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