Agent Activity Insights on Zendesk Talk Dashboard
What details can I find on the Agent activity tab of the Zendesk Talk dashboard?
The Agent activity tab on the Zendesk Talk dashboard offers detailed information about your agents' calls. You can filter these reports by date, group, agent name, Talk number, call direction, call type, and the end-user's organization.
This tab is useful for gaining a deeper understanding of individual agent performance and call handling, helping you to provide targeted feedback and support.
More related questions
How do I open the Zendesk Talk dashboard?
To open the Zendesk Talk dashboard, you need to access it through Zendesk Support. Simply open the product tray, click on the Explore icon, and then select the Zendesk Talk dashboard from the list of dashboards. This dashboard provides a…
What information is available on the Calls tab of the Zendesk Talk dashboard?
The Calls tab on the Zendesk Talk dashboard provides information about the calls your agents have made and received. You can filter these reports by date, group, Talk number, and the end-user's organization. This tab is essential for understanding…
How can I analyze agent efficiency using the Zendesk Talk dashboard?
The Efficiency tab on the Zendesk Talk dashboard is designed to help you analyze your agents' efficiency with Talk calls. You can filter the reports by date, group, Talk number, call direction, call type, and the end-user's organization. This tab…
How can I assess call quality issues using the Zendesk Talk dashboard?
The Quality tab on the Zendesk Talk dashboard provides information about calls that experienced issues due to poor network or audio quality. You can filter these reports by date, group, agent name, Talk number, call direction, call type, and the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
