If you're interested in using an alternative payment method for your Zendesk subscription, you should contact your account representative or the Zendesk Customer Support team.
They can provide guidance on available options and help you make the necessary changes to your account. Keep in mind that Zendesk typically requires a credit card on file, so discussing alternatives with them is essential.
You cannot completely remove your credit card information from your Zendesk account. Zendesk requires a credit card to be on file for your account at all times. If you need to update your payment method, you can replace your current credit card…
To change the credit card on file for your Zendesk account, you need to replace the existing card details with a new one. Unfortunately, the help doc doesn't provide step-by-step instructions, but you can find more information in the Zendesk…