Adjust Time Range for Tickets Solved in Zendesk Reports
How do I adjust the time range for tickets solved in Zendesk reports?
You can adjust the time range for tickets solved in Zendesk reports by modifying the standard calculated metric. In the formula, change the number after '<=4' to any number between 1 and 24 to represent the hours you want to track. This allows you to customize the report to fit your business hours or specific needs.
For more information on creating and editing calculated metrics, refer to the Zendesk help documentation.
More related questions
How can I create a report for tickets solved within business hours in Zendesk?
To create a report for tickets solved within business hours in Zendesk, you need to use a custom metric. Start by opening Zendesk Explore and clicking the reports icon. Then, create a new report by selecting the Support - Tickets dataset. In the…
What permissions are needed to create a custom report in Zendesk Explore?
To create a custom report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and datasets within Zendesk Explore to build and customize reports. If you're unsure about…
What should I do if my Zendesk report includes tickets solved outside business hours?
If your Zendesk report includes tickets solved outside business hours, it might be due to the way business hours are set up or how the metric is calculated. Ensure that your business hours are correctly configured in Zendesk and that the formula…
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Creating a custom report in Zendesk Explore typically takes about 10 minutes. This process involves setting up a new report, selecting the appropriate dataset, and creating a calculated metric to track tickets solved within business hours. With…
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