Create Zendesk Report for Tickets Solved in Business Hours
How can I create a report for tickets solved within business hours in Zendesk?
To create a report for tickets solved within business hours in Zendesk, you need to use a custom metric. Start by opening Zendesk Explore and clicking the reports icon. Then, create a new report by selecting the Support - Tickets dataset. In the report builder, use the calculations menu to create a standard calculated metric. Name it 'Tickets solved within 4 business hours' and use the formula provided in the help doc. Save your metric and add it to the Metrics panel to count the tickets solved within the specified hours.
For more detailed steps, you can refer to the originalZendesk help article.
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