Adding Users to Filtered Segments in Zendesk Guide
What happens if I add individual users to a segment with existing filters?
When you add individual users to a segment with existing filters in Zendesk Guide, these users are included regardless of the filters. This means they will be part of the segment even if they don't meet the group, tag, or organization criteria set for other users in the segment.
More related questions
How do I add an individual user to a user segment in Zendesk Guide?
To add an individual user to a user segment in Zendesk Guide, you need to be a Guide admin. Start by clicking the User permissions icon in the sidebar. On the User Segments page, you can either click 'Add new' to create a new segment or select an…
What permissions are needed to add users to a segment in Zendesk Guide?
To add users to a segment in Zendesk Guide, you must be a Guide admin. This role allows you to create or edit user segments, ensuring you have the necessary permissions to manage access to help center content. Guide admins have access to all…
Can I add more than 50 individual users to a user segment in Zendesk Guide?
No, you can add up to 50 individual users to a user segment in Zendesk Guide. This limit applies whether you're creating a new segment or editing an existing one. Individual users can be added alongside other group, tag, or organization filters,…
Do individual users need to meet any filters to be added to a user segment?
Individual users do not need to meet any filters to be added to a user segment in Zendesk Guide. They can be included regardless of any group, tag, or organization filters that are set. If a segment consists only of individual users, it will…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
