Adding Images or GIFs in Zendesk Bot Builder
How can I add images or GIFs to my bot's answers in Zendesk Bot Builder?
You can enhance your bot's answers by adding images or GIFs, making the interaction more engaging for your customers. To do this, you need to ensure the image or GIF has a publicly accessible web address and is in a supported format like jpg, png, or gif.
In the Bot Builder, open the answer you want to modify, click on the step type (like 'Send message' or 'Add carousel'), and use the 'Insert image' icon to add your image or GIF. Enter the web address and an optional description, then click 'Done'. Remember, the image won't be visible to customers until you publish the answer. For more details, check theoriginal documentation.
More related questions
What are the requirements for adding images to Zendesk Bot Builder?
To add images to your bot's answers in Zendesk Bot Builder, the images must meet certain criteria. They need to have a web address accessible to your customers and be in a supported format such as jpg, png, or gif. Additionally, the image file size…
How do I add emojis to my bot's answers in Zendesk Bot Builder?
Adding emojis to your bot's answers can make interactions more lively and relatable. You can add emojis to various step types like 'Send message' or 'Present options'. To add an emoji, open the answer in Bot Builder, click on the message step, and…
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Can I save customer responses using buttons in Zendesk Bot Builder?
Yes, you can save customer responses using buttons in the 'Add carousel' step of Zendesk Bot Builder. This feature allows you to store a variable and its value when a customer clicks a button. To do this, open the answer in Bot Builder, click on…
Why don't my updates appear in the bot preview in Zendesk Bot Builder?
If your updates, such as images or buttons, aren't appearing in the bot preview, it's because they need to be published first. The bot preview doesn't reflect unpublished changes. To see your updates, ensure you publish the bot after making…
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