Troubleshooting Bot Preview in Zendesk Bot Builder
Why don't my updates appear in the bot preview in Zendesk Bot Builder?
If your updates, such as images or buttons, aren't appearing in the bot preview, it's because they need to be published first. The bot preview doesn't reflect unpublished changes.
To see your updates, ensure you publish the bot after making changes. You can also use the messaging preview to test custom buttons and other interactive elements before going live.
More related questions
How can I add images or GIFs to my bot's answers in Zendesk Bot Builder?
You can enhance your bot's answers by adding images or GIFs, making the interaction more engaging for your customers. To do this, you need to ensure the image or GIF has a publicly accessible web address and is in a supported format like jpg, png,…
What are the requirements for adding images to Zendesk Bot Builder?
To add images to your bot's answers in Zendesk Bot Builder, the images must meet certain criteria. They need to have a web address accessible to your customers and be in a supported format such as jpg, png, or gif. Additionally, the image file size…
How do I add emojis to my bot's answers in Zendesk Bot Builder?
Adding emojis to your bot's answers can make interactions more lively and relatable. You can add emojis to various step types like 'Send message' or 'Present options'. To add an emoji, open the answer in Bot Builder, click on the message step, and…
How can I add button links to my bot's answers in Zendesk Bot Builder?
Button links in your bot's answers can direct customers to external resources or other pages on your website. You can add these to 'Send message' or 'Add carousel' steps. To add a button link, open the answer in Bot Builder, click on the step, and…
Can I save customer responses using buttons in Zendesk Bot Builder?
Yes, you can save customer responses using buttons in the 'Add carousel' step of Zendesk Bot Builder. This feature allows you to store a variable and its value when a customer clicks a button. To do this, open the answer in Bot Builder, click on…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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