Adding Guidance to Zendesk Form Fields
How can I add helpful guidance to a Zendesk form field?
Currently, Zendesk does not support advanced formatting like bullet points or new lines in the 'Description shown to end users' field of a form. This can make it challenging to provide detailed guidance or examples, as the text appears as a continuous string. Consider simplifying the text or using external resources for more complex instructions.
More related questions
What can I do with ticket forms on different Zendesk plans?
The features available for ticket forms in Zendesk depend on your plan. If your plan includes multiple ticket forms and conditional ticket fields, you can customize the default ticket form, add custom fields, create additional forms, and set…
Can I restrict a ticket form to specific agent groups in Zendesk?
Currently, Zendesk does not allow direct restriction of ticket forms to specific agent groups. However, you can use triggers to manage this. By setting up a trigger, you can identify when an agent tries to use a ticket form not meant for their…
Is it possible to use a form within another form in Zendesk?
As of now, Zendesk does not support embedding one form within another. While certain plans allow for multiple ticket forms, the functionality to nest forms is not available. This means each form operates independently, and you cannot directly…
Can end users change ticket priority after creation in Zendesk?
End users cannot directly change the ticket priority after it has been created in Zendesk. They can add comments or mark the ticket as solved, but altering the ticket status or field values is not possible. However, you might set up a Trigger to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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