Zendesk Ticket Forms: Features by Plan
What can I do with ticket forms on different Zendesk plans?
The features available for ticket forms in Zendesk depend on your plan. If your plan includes multiple ticket forms and conditional ticket fields, you can customize the default ticket form, add custom fields, create additional forms, and set conditions with conditional fields. If your plan doesn't include these features, you can still customize the default form and add custom fields. For more details, check out theoriginal Zendesk article.
More related questions
Can I restrict a ticket form to specific agent groups in Zendesk?
Currently, Zendesk does not allow direct restriction of ticket forms to specific agent groups. However, you can use triggers to manage this. By setting up a trigger, you can identify when an agent tries to use a ticket form not meant for their…
Is it possible to use a form within another form in Zendesk?
As of now, Zendesk does not support embedding one form within another. While certain plans allow for multiple ticket forms, the functionality to nest forms is not available. This means each form operates independently, and you cannot directly…
Can end users change ticket priority after creation in Zendesk?
End users cannot directly change the ticket priority after it has been created in Zendesk. They can add comments or mark the ticket as solved, but altering the ticket status or field values is not possible. However, you might set up a Trigger to…
How can I add helpful guidance to a Zendesk form field?
Currently, Zendesk does not support advanced formatting like bullet points or new lines in the 'Description shown to end users' field of a form. This can make it challenging to provide detailed guidance or examples, as the text appears as a…
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