Adding Custom Fields to User Profiles in Zendesk
How can I add custom fields to user profiles in Zendesk?
Adding custom fields to user profiles in Zendesk allows you to store additional customer details. Admins and agents with the right permissions can create various types of custom user fields, which are visible to all agents but not to end users.
To add a custom user field, navigate to the Admin Center, click on 'People' in the sidebar, and select 'Configuration > User fields'. Click 'Add field', choose a field type, and enter a Display name. Remember, multi-select fields are not available for custom user fields. You can also set other properties for your field, such as field validation or field values, depending on the type of field you are adding. Once done, click 'Save'. For more details, check theoriginal link.
More related questions
Can I clone existing custom user fields in Zendesk?
Yes, you can clone existing custom user fields in Zendesk to create new ones. This feature is available to administrators and agents with the necessary permissions. To clone a custom user field, go to the Admin Center, click on 'People' in the…
What types of custom user fields can I create in Zendesk?
In Zendesk, you can create various types of custom user fields to store different kinds of information. However, you cannot create fields for credit card information. When adding a custom user field, you can choose from several field types, such as…
How do I reorder custom user fields in Zendesk?
Reordering custom user fields in Zendesk is a straightforward process that allows you to organize fields according to your preferences. To reorder custom user fields, navigate to the Admin Center, click on 'People' in the sidebar, and select…
Can end users see or edit custom user fields in Zendesk?
No, end users cannot see or edit custom user fields in Zendesk. These fields are designed to store additional customer details that are only visible to agents. Custom user fields are accessible to all agents, but only those with access to all…
Is there a multi-select option for custom user fields in Zendesk?
Currently, Zendesk does not offer a multi-select option for custom user fields. This limitation means that users cannot select multiple options from a list within a single custom field. If you have a use case that requires multi-select…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
