Visibility of Custom User Fields for End Users in Zendesk
Can end users see or edit custom user fields in Zendesk?
No, end users cannot see or edit custom user fields in Zendesk. These fields are designed to store additional customer details that are only visible to agents.
Custom user fields are accessible to all agents, but only those with access to all tickets can edit them. This ensures that sensitive information is kept secure and only managed by authorized personnel.
More related questions
How can I add custom fields to user profiles in Zendesk?
Adding custom fields to user profiles in Zendesk allows you to store additional customer details. Admins and agents with the right permissions can create various types of custom user fields, which are visible to all agents but not to end users. To…
Can I clone existing custom user fields in Zendesk?
Yes, you can clone existing custom user fields in Zendesk to create new ones. This feature is available to administrators and agents with the necessary permissions. To clone a custom user field, go to the Admin Center, click on 'People' in the…
What types of custom user fields can I create in Zendesk?
In Zendesk, you can create various types of custom user fields to store different kinds of information. However, you cannot create fields for credit card information. When adding a custom user field, you can choose from several field types, such as…
How do I reorder custom user fields in Zendesk?
Reordering custom user fields in Zendesk is a straightforward process that allows you to organize fields according to your preferences. To reorder custom user fields, navigate to the Admin Center, click on 'People' in the sidebar, and select…
Is there a multi-select option for custom user fields in Zendesk?
Currently, Zendesk does not offer a multi-select option for custom user fields. This limitation means that users cannot select multiple options from a list within a single custom field. If you have a use case that requires multi-select…
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