Zignatures App for Zendesk: Overview and Usage
What is the Zignatures app and how does it work with Zendesk?
The Zignatures app is a third-party tool that allows you to manage and customize signatures for your Zendesk messages.
To use it, install the app from the Zendesk marketplace and configure it to apply signatures based on specific conditions. You can use Liquid markup to customize the signature content. Note that Zendesk does not support this app, so for technical issues, contact the app developer directly.
More related questions
How can I remove the agent signature from proactive outbound SMS messages in Zendesk?
To remove the agent signature from proactive outbound SMS messages, you can use the Zignatures app. This app allows you to customize signatures for your messages. First, ensure that the signature fields in your Zendesk account are blank, so only…
Can I use agent data placeholders in the Zignatures app for Zendesk?
No, you cannot use agent data placeholders like{{agent.name}}in the Zignatures app. Instead, you should use{{current_user.name}}and other current user placeholders. This is because the app does not support agent-specific placeholders, which…
What should I do if the Zignatures app is not removing signatures as expected?
If the Zignatures app isn't removing signatures as expected, ensure that your configuration is correct. Check that the signature fields in Zendesk are blank and that the app is properly installed and configured. Make sure you're using the correct…
Is there a native Zendesk solution to remove agent signatures from SMS?
Currently, there is no native Zendesk solution to remove agent signatures from SMS messages. Users must rely on third-party apps like Zignatures to manage and customize signatures. Many users have requested a native feature, but as of now, Zendesk…
How can I customize signatures for different brands in Zendesk using Zignatures?
To customize signatures for different brands in Zendesk using Zignatures, you can use placeholders like{{ticket.brand.name}}. This allows the app to automatically adjust the signature based on the brand associated with the ticket. You can…
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