Using Placeholders in Zignatures App for Zendesk
Can I use agent data placeholders in the Zignatures app for Zendesk?
No, you cannot use agent data placeholders like{{agent.name}}in the Zignatures app.
Instead, you should use{{current_user.name}}and other current user placeholders. This is because the app does not support agent-specific placeholders, which can lead to issues if used. Ensure your configuration uses the correct placeholders to avoid errors.
More related questions
How can I remove the agent signature from proactive outbound SMS messages in Zendesk?
To remove the agent signature from proactive outbound SMS messages, you can use the Zignatures app. This app allows you to customize signatures for your messages. First, ensure that the signature fields in your Zendesk account are blank, so only…
What is the Zignatures app and how does it work with Zendesk?
The Zignatures app is a third-party tool that allows you to manage and customize signatures for your Zendesk messages. To use it, install the app from the Zendesk marketplace and configure it to apply signatures based on specific conditions. You…
What should I do if the Zignatures app is not removing signatures as expected?
If the Zignatures app isn't removing signatures as expected, ensure that your configuration is correct. Check that the signature fields in Zendesk are blank and that the app is properly installed and configured. Make sure you're using the correct…
Is there a native Zendesk solution to remove agent signatures from SMS?
Currently, there is no native Zendesk solution to remove agent signatures from SMS messages. Users must rely on third-party apps like Zignatures to manage and customize signatures. Many users have requested a native feature, but as of now, Zendesk…
How can I customize signatures for different brands in Zendesk using Zignatures?
To customize signatures for different brands in Zendesk using Zignatures, you can use placeholders like{{ticket.brand.name}}. This allows the app to automatically adjust the signature based on the brand associated with the ticket. You can…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
