Zendesk's 'Send Email via Gmail' Option Explained
What is the 'Send Email via Gmail' option in Zendesk?
The 'Send Email via Gmail' option allows Zendesk users to send emails through Google servers instead of Zendesk's servers. This is the only alternative to using Zendesk's default email sending method.
By using this option, you can leverage Google's email infrastructure, which might be beneficial for organizations already using Google Workspace. However, this does not allow for the use of other SMTP servers or relays.
More related questions
Can I use an SMTP relay with Zendesk for email?
No, Zendesk does not support the use of an SMTP relay for sending or receiving emails. All emails are sent through Zendesk servers unless you opt for the 'Send Email via Gmail' option using the Google connector, which routes emails through Google…
Is Zendesk planning to support SMTP relay in the future?
Yes, Zendesk is working on an Authenticated SMTP Connector feature, which is expected to be released in the future. However, there is currently no estimated time of arrival (ETA) for this feature. This development is in response to user feedback…
Why do users want SMTP relay support in Zendesk?
Users desire SMTP relay support in Zendesk to manage email branding and tracking more effectively. By using their own mail servers, organizations can ensure consistent email signatures and track email interactions more accurately. Currently,…
How can I stay updated on Zendesk's SMTP relay feature development?
To stay updated on the development of Zendesk's SMTP relay feature, you can follow discussions and updates from Zendesk's product team. They actively monitor user feedback and post updates on new features. Additionally, you can participate in…
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