Zendesk's Recommendations for UIWebView Deprecation
What are Zendesk's recommendations for Unity3D plugin users affected by UIWebView deprecation?
Zendesk recommends switching to their new Unity SDK or waiting for more information from Apple.
To avoid issues with app updates due to the UIWebView deprecation, Zendesk suggests partnering with a developer to either switch to their new Unity SDK or wait for further announcements from Apple. The new SDK, available since July 2020, offers a native integration of Zendesk capabilities into Unity games and will be generally available from November 2020. It also provides functional improvements like a conversational support experience and UI customization.
More related questions
What is the impact of Apple's UIWebView deprecation on Zendesk Unity3D plugin users?
Apple's deprecation of the UIWebView API affects Zendesk Unity3D plugin users by limiting app updates. In December 2019, Apple announced the end of support for the iOS UIWebView API, which is a crucial component of the Zendesk Unity3D plugin. This…
How can I switch to the new Zendesk Unity SDK?
You can switch to the new Zendesk Unity SDK by signing up for early access or waiting for the general release. Zendesk launched a new SDK for Unity in July 2020, which is available in early access. You can sign up for the Early Access Program (EAP)…
What should I do if I want to continue using the Zendesk Unity3D plugin?
You can continue using the Zendesk Unity3D plugin until Apple announces a new deprecation date. If you prefer to keep using the existing Unity3D plugin, you can do so until Apple provides a new date for the UIWebView API deprecation. However, be…
What are the benefits of the new Zendesk Unity SDK?
The new Zendesk Unity SDK offers improved support features and UI customization. By switching to the new Zendesk Unity SDK, you not only address the UIWebView deprecation but also gain access to enhanced support capabilities. These include a more…
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