Zendesk's Plan to Prevent Future Favicon Issues
What actions did Zendesk take to prevent future favicon issues?
To prevent future favicon issues, Zendesk plans to monitor any changes made by search engines that could impact favicon indexing and display. They will also conduct a long-term review of the favicon setup and indexing process to understand why a spike in reports occurred.
These actions aim to prevent similar incidents in the future and ensure a consistent favicon display across all Zendesk Help Centers.
More related questions
What was the Zendesk favicon issue in March 2024?
In March 2024, Zendesk Guide customers experienced an issue where the incorrect favicon was displayed in search engine results. This problem affected multiple search engines, including Google and DuckDuckGo, but not Bing and Yandex. The issue was…
How did Zendesk resolve the favicon issue?
Zendesk resolved the favicon issue by updating the /favicon.ico route to point to the favicon set in the Help Center live theme of the corresponding subdomain. If a subdomain did not have a Help Center, the route returned the default Zendesk…
What should Zendesk customers do to ensure the correct favicon is displayed?
Zendesk customers should request a re-index of their Help Center with Google to ensure the correct favicon is displayed in search results. This involves following Google's guidelines for reindexing, which can be found…
Why did the Zendesk favicon issue occur?
The Zendesk favicon issue occurred due to a violation of the guideline that there should be "one favicon per hostname." This meant that a Zendesk Help Center could have two different public favicons accessible under the same hostname, leading to…
How long does it take for search engines to re-index favicons?
The time it takes for search engines to re-index favicons is uncertain and can vary from a few weeks to several months. This variability contributed to the delay in achieving a stable resolution for all affected customers. Customers are encouraged…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
