Timeframe for Search Engine Favicon Re-indexing
How long does it take for search engines to re-index favicons?
The time it takes for search engines to re-index favicons is uncertain and can vary from a few weeks to several months. This variability contributed to the delay in achieving a stable resolution for all affected customers.
Customers are encouraged to maintain patience during this period and to reach out to Zendesk support if they have any further issues or concerns.
More related questions
What was the Zendesk favicon issue in March 2024?
In March 2024, Zendesk Guide customers experienced an issue where the incorrect favicon was displayed in search engine results. This problem affected multiple search engines, including Google and DuckDuckGo, but not Bing and Yandex. The issue was…
How did Zendesk resolve the favicon issue?
Zendesk resolved the favicon issue by updating the /favicon.ico route to point to the favicon set in the Help Center live theme of the corresponding subdomain. If a subdomain did not have a Help Center, the route returned the default Zendesk…
What should Zendesk customers do to ensure the correct favicon is displayed?
Zendesk customers should request a re-index of their Help Center with Google to ensure the correct favicon is displayed in search results. This involves following Google's guidelines for reindexing, which can be found…
Why did the Zendesk favicon issue occur?
The Zendesk favicon issue occurred due to a violation of the guideline that there should be "one favicon per hostname." This meant that a Zendesk Help Center could have two different public favicons accessible under the same hostname, leading to…
What actions did Zendesk take to prevent future favicon issues?
To prevent future favicon issues, Zendesk plans to monitor any changes made by search engines that could impact favicon indexing and display. They will also conduct a long-term review of the favicon setup and indexing process to understand why a…
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