Zendesk's New Tone Shift Feature Explained
What is the new tone shift feature in Zendesk's Generative AI?
The new tone shift feature in Zendesk's Generative AI allows you to enhance the tone of your communication quickly and efficiently. This feature, powered by OpenAI’s Enterprise GPT, enables you to change the tone of your content to be more friendly or more formal, depending on your needs. This means you can make your content sound more conversational and engaging or more professional and authoritative, enhancing the overall quality and appropriateness of your help center content.
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How does the tone shift feature affect Zendesk users?
The tone shift feature affects Zendesk users by providing them with the ability to easily modify the tone of their help center content. Once registered for the EAP, users can enable the Generative AI feature in the Admin Center. Content creators…
What steps do I need to take to use the tone shift feature in Zendesk?
To use the tone shift feature in Zendesk, you need to be part of the Generative AI in Knowledge EAP. If you're already participating, the feature will be available on your account on launch day without any additional steps. If you've signed up but…
When was the tone shift feature in Zendesk released?
The tone shift feature in Zendesk was released on March 6, 2024. This feature is part of the ongoing Generative AI in Knowledge EAP, which began its rollout on October 19, 2023, after enrollment opened on October 4, 2023. The announcement for this…
How can I sign up for Zendesk's Generative AI in Knowledge EAP?
To sign up for Zendesk's Generative AI in Knowledge EAP, you need to fill out the sign-up form provided by Zendesk. After signing up, you will need to enable the Generative AI features in the Admin Center once you are onboarded. This will allow you…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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