Zendesk's New Organization Merge Feature Explained
What is the new feature about merging organizations in Zendesk?
Zendesk has introduced a new feature that allows admins to merge two organizations into one. This feature is designed to save time by eliminating the need to manually transfer data between organizations. When organizations are merged, all users, tickets (including archived and closed tickets), and domains are consolidated into a single organization. The changes are documented in the audit log and ticket events of the affected tickets. Additionally, a public API is available to facilitate organization merges and track their status. For more details, you can check theoriginal announcement.
More related questions
Why did Zendesk introduce the ability to merge organizations?
Zendesk introduced the ability to merge organizations in response to long-term customer feedback. This feature aims to save admins significant time by automating the process of updating tickets, users, and organization records when merging…
How can I merge organizations in Zendesk?
To merge organizations in Zendesk, admins can use the new feature available to all accounts. This feature allows you to combine two organizations into one, merging all associated users, tickets, and domains. For those who prefer automation, a…
What happens to tickets and users when organizations are merged in Zendesk?
When organizations are merged in Zendesk, all users and tickets, including archived and closed tickets, are combined into the new, single organization. This ensures that no data is lost during the merge process. The changes are recorded in the…
Is there an API available for merging organizations in Zendesk?
Yes, Zendesk provides a public API for merging organizations. This API allows you to merge organizations, check the status of a merge, and list merges for a specific organization. This is particularly useful for admins who want to automate the…
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