Zendesk's New Feature: Auto-Release Agent Capacity
What is the new feature for automatically releasing agent capacity in Zendesk?
Zendesk has introduced a feature that automatically releases an agent's capacity when their messaging conversations become inactive. This allows agents to handle more incoming customer support requests efficiently. By automating the release of capacity, agents can focus on their active conversations and receive new tasks from the queue, ensuring a quicker first response to customers.
More related questions
Why did Zendesk implement automatic capacity release for agents?
Zendesk implemented automatic capacity release to help agents manage multiple conversations more effectively. Agents often juggle several messaging tickets at once, making it challenging to track end-user activity and update ticket statuses…
How can I enable automatic capacity release for my Zendesk account?
To enable automatic capacity release, your account must have the improved messaging backend. Zendesk is working on making this backend available to more accounts. If your account uses messaging with omnichannel routing, you can take advantage of…
What should I do if I have questions about the new Zendesk feature?
If you have questions or feedback about the new automatic capacity release feature, you can visit Zendesk's community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk…
Is the automatic capacity release feature available for all Zendesk accounts?
Currently, the automatic capacity release feature is only available for accounts with the improved messaging backend. Zendesk is in the process of expanding access to this backend for more accounts. If your account uses messaging with omnichannel…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
