Questions About Zendesk's Auto Capacity Release?
What should I do if I have questions about the new Zendesk feature?
If you have questions or feedback about the new automatic capacity release feature, you can visit Zendesk's community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can also contact Zendesk Customer Support.
More related questions
What is the new feature for automatically releasing agent capacity in Zendesk?
Zendesk has introduced a feature that automatically releases an agent's capacity when their messaging conversations become inactive. This allows agents to handle more incoming customer support requests efficiently. By automating the release of…
Why did Zendesk implement automatic capacity release for agents?
Zendesk implemented automatic capacity release to help agents manage multiple conversations more effectively. Agents often juggle several messaging tickets at once, making it challenging to track end-user activity and update ticket statuses…
How can I enable automatic capacity release for my Zendesk account?
To enable automatic capacity release, your account must have the improved messaging backend. Zendesk is working on making this backend available to more accounts. If your account uses messaging with omnichannel routing, you can take advantage of…
Is the automatic capacity release feature available for all Zendesk accounts?
Currently, the automatic capacity release feature is only available for accounts with the improved messaging backend. Zendesk is in the process of expanding access to this backend for more accounts. If your account uses messaging with omnichannel…
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